Shipping & Returns


Processing Times

Please allow up to 3 business days for us to prepare and ship your order. Once your order has been shipped, we will send you a shipping confirmation.


Within Canada

7-10 Business days*
$8.95 CAD**
FREE shipping on orders over $70.

1-3 Business days*
$34.95 CAD**

Within continental United States

10-14 Business days*
FREE shipping on orders over $150.


*After applicable processing times. Deliveries to Airstage Locations and Remote locations in Canada and Alaska, Hawaii, military addresses, and other non-standard addresses in the United States may experience longer delivery times.

**Within Canada, Airstage Locations and Remote Locations may incur additional charges. For a full list of Airstage Locations, click here. For Remote Areas, please check Table 9.



If you're not completely satisfied with your purchase, we're here to help. We accept returns of items in original, unopened/unused state within 30 days of the purchase date. We are currently unable to accept returns from US locations. We also cannot accept returns for any product(s) in the following categories:

  • Items purchased at over 40% off
  • Items which are opened and/or used
  • Items missing original packaging or security seals
  • Any items marked non-refundable on the product page
  • Expired products
  • Products not originally bought on our official website
  • Orders from US locations
  • Gift cards

To initiate a return request, please email us at with your order number, the item(s) you would like to return, and the reason for return. One of our Customer Relations members will reach out to you with the next steps shortly.


*Please note we are unable to process exchanges.

*Returns over $150 are subject to a 15% restocking fee.